Our response to COVID -19

We remain open for business and have plans in place for a number of scenarios to ensure this continues. The wellbeing of our staff and clients is at the forefront of our plans and as such.

Our offices are now closed following the Government announcement on Monday 23 March. But don't worry we are here to support you and are equipped to continue to operate with staff members now working from home.

You can continue to call our offices and your call will be diverted to our team members. Please bear with us if you are not transferred immediately. Our team will be emailed and they will call you back. Alternatively, please email your usual contact.

We are also set up for video and conference calls, so please speak to your service delivery manager who will be happy to set this up.

How are we ensuring the continuity of our service?

  • We have contingency plans in place for a number of scenarios that take us through the short and medium-term and into 2021.
  • As we’ve all learned recently, a lot can change in a few days. As such we have convened a COVID-19 Task Force that is refining and developing our plans as situations change. This team meets daily so if you require any updates, please let us know.
  • We operate in a paperless environment and so all client records and transactional documents are held electronically. These can be accessed securely which supports our plans.
  • We’ve increased the channels of internal communication, including daily huddles. As always, however, we prioritise communication with you. With that in mind, we have an ongoing Communications Plan in place post this message to keep you fully updated. Also, if you have any specific communication needs, please let us know.